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Frequently Asked Questions

Following are some of the most frequently asked questions of our customer service hotline. If your question is not included here, or you’d like additional information, please call our hotline at 888-315-1263 anytime.

  1. Why should I choose EasyCare over less expensive contracts I see offered online?
  2. Is my vehicle eligible for coverage?
  3. What does an EasyCare contract cover?
  4. What other benefits does an EasyCare contract provide?
  5. Are service contracts and extended warranties the same?
  6. How long do contracts last?
  7. How much do EasyCare contracts cost?
  8. I love my EasyCare coverage, and would like to add it to my wife’s car. Do you have family coverage?
  9. Do I have to bring a car to a specific dealer or repair facility to have it fixed?
  10. Is my contract transferable to the next owner?
  11. How can I be sure that EasyCare will be there when I need them?

 

Why should I choose EasyCare over less expensive contracts I see offered online?

First of all, look at the company’s ability to pay your claims. What good is the contract you bought online if the company is not around to pay your claims next year, or is in the business of avoiding paying claims? Many of these companies are fly-by-night and last only for a year or two before folding. EasyCare has been in business since 1984, and is backed by an A+ insurer with over $300 Billion in assets.

Second, look at how a repair is covered. Many so-called bargain contracts will not cover labor at normal shop rates, they may require you to use inferior or even junkyard repair parts, and they make you jump through hoops to be paid. EasyCare is known for paying standard shop labor rates and covering the use of first quality, genuine repair parts. Further, we make payments directly to the shop of your choice, so you never need to pay out-of-pocket and wait for reimbursement!

Third, it ALWAYS makes sense to check with the Better Business Bureau, www.bbb.org. The BBB presents an unbiased third-party assessment of what you can expect from a provider. EasyCare is proud to maintain a fully-accredited A+ rating.

Is my vehicle eligible for coverage?

For coverage purchased at the time of vehicle purchase, EasyCare coverage is available for new vehicles and pre-owned vehicles up to 10 model years old (2002) and 80,000 miles. Coverage added post-purchase requires either two (2) months and 2000 miles of manufacturer coverage are remaining, or that the vehicle pass inspection at an eligible repair facility. Specific eligibility is determined by the authorized EasyCare representative and by APCO.

What does an EasyCare contract cover?

Several plans are available, from EasyCare TotalCare plans that cover virtually the entire vehicle and offer full convenience benefits like towing and rental vehicles, to powertrain-only coverage that covers the major engine components. For most drivers, EasyCare TotalCare represents the best value, and offers the most peace of mind. Contact us if you have specific coverage questions, or for help deciding which plan is appropriate for you.

What other benefits does an EasyCare contract provide?

EasyCare contracts* provide these valuable additional benefits:

  • Rental car coverage for a covered repair
  • Zero deductible road hazard coverage on tires and wheels for TotalCare and StatedCare contract holders
  • Towing coverage for a covered repair
  • Trip interruption — food and lodging — for up to 3 days if your vehicle needs a covered repair more than 50 miles from home
  • Renewability — you can now purchase a new contract prior to the expiration of your current contract
  • Transferrability — if you sell your car to another private party you can now transfer the contract to the buyers

*Please note that not all additional benefits apply to every EasyCare contract. Please see your contract or speak to a representative at the dealer where you purchased the policy from for specific information on each contract.

Are service contracts and extended warranties the same?

Service contracts take over when the manufacturer warranty ends. Because good contracts closely follow the coverage of new car warranty many people call them “extended warranty”. But the correct term is service contract, because an independent company, not the car manufacturer, provides them.

How long do contracts last?

Easycare contracts offer terms of up to ten years from the date of contract purchase or 100,000 miles on new cars, and up to seven years/100,000 miles on late model used cars that are still under factory warranty.

Qualified used cars that are out of warranty but have less than 60,000 miles on them are eligible for coverage up to 4 years or 60,000 miles. Used cars with 60,001 to 75,000 miles are eligible for up to 3 year/36,000 mile coverage. Used cars with 75,001 to 120,000 miles are eligible for 24-month/24,000 mile coverage.

How much do EasyCare contracts cost?

EasyCare contracts are competitively priced. Exact cost depends upon your vehicle’s make and model, how long it has been in service, the term of coverage, deductible and the plan you select. For qualified applicants, contracts may be financed with a minimum of 10% down and the balance in 12 monthly installments.

I love my EasyCare coverage, and would like to add it to my wife’s car. Do you have family coverage?

Yes, you can purchase EasyCare coverage for her vehicle, provided that it is within eligibility guidelines. Please contact us for specific information, and a quote.

Do I have to bring a car to a specific dealer or repair facility to have it fixed?

We would love to refer you to any of EasyCare’s over 2000 franchised dealer partners, but you are always free to use any licensed repair facility of your choice.

Is my contract transferable to the next owner?

Yes. One of the most valuable features is transferability. You can sell your car to a friend with confidence because the coverage can be transferred to them with no interruption. This can increase the value of your car substantially, as well as making it more desirable.

How can I be sure that EasyCare will be there when I need them?

This is an excellent question, one that should be asked of any Vehicle Service Contract provider Here are a few facts about APCO; the company, the people, and the accomplishments that stand behind the EasyCare name:

  • Founded in 1984.
  • More than 4 million EasyCareT customers since inception.
  • More than 2.8 million active contracts.
  • Over $2 BILLION in total claims paid.
  • $180,000,000 + in claims paid the past 12 months.
  • Almost 2,000 franchised new car dealers provide EasyCareT benefits and services to their customers.
  • More than 450 Claims and Personal Service Professionals
  • A growing list of more than 200 Representatives and OEM partners
  • Repair facilities are paid directly – NO WAITING TO BE REIMBURSED. See Rules for Coverage.
  • Long-term strategic partnerships with Sonic Automotive (since their inception in 1997) and American Honda Finance (since 1994).
  • EasyCare Vehicle Service Contracts (VSCs) are fully insured by an A-rated insurer.(by A.M. Best) and $300 billion in assets.
  • EasyCare employees’ average tenure is more than 10 years.
  • EasyCare’s Award Winning Customer Service processes have helped us build long term marketing and administrative relationships with the following national companies:
         

Call for Free Quote*
1-800-760-7791

EasyCare
Service Contract Claims:
1-800-538-4181

*Depending on your vehicle you may be referred to your local preferred EasyCare dealer for the best available pricing.

Call 1-800-760-7791
8AM to 8PM CT weekdays, and
10AM to 3PM CT Saturday

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